{"id":643,"date":"2023-06-02T18:04:48","date_gmt":"2023-06-02T18:04:48","guid":{"rendered":"https:\/\/ci-adec.com\/?page_id=643"},"modified":"2023-12-11T14:55:42","modified_gmt":"2023-12-11T14:55:42","slug":"reclamation","status":"publish","type":"page","link":"https:\/\/ci-adec.com\/en\/reclamation\/","title":{"rendered":"Claim"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"643\" class=\"elementor elementor-643\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-40dcfff8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"40dcfff8\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-710c926a\" data-id=\"710c926a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30f6a1d5 elementor-widget elementor-widget-jkit_heading\" data-id=\"30f6a1d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jkit_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-heading  align-center align-tablet-center align-mobile-center jeg_module___6a1b40ec6c229\" ><div class=\"heading-section-title  display-inline-block\"><h2 class=\"heading-title translation-block\">Fast and <span class=\"style-gradient\"><span>Efficient Assistance<\/span><\/span><\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fadbc9e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fadbc9e\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-55788fbb\" data-id=\"55788fbb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97870f6 elementor-widget elementor-widget-image\" data-id=\"97870f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"525\" src=\"https:\/\/ci-adec.com\/wp-content\/uploads\/2023\/06\/call-center-crm-or-customer-service-working-black-2022-12-14-00-20-01-utc-1024x672.jpg\" class=\"attachment-large size-large wp-image-686\" alt=\"\" srcset=\"https:\/\/ci-adec.com\/wp-content\/uploads\/2023\/06\/call-center-crm-or-customer-service-working-black-2022-12-14-00-20-01-utc-1024x672.jpg 1024w, https:\/\/ci-adec.com\/wp-content\/uploads\/2023\/06\/call-center-crm-or-customer-service-working-black-2022-12-14-00-20-01-utc-300x197.jpg 300w, https:\/\/ci-adec.com\/wp-content\/uploads\/2023\/06\/call-center-crm-or-customer-service-working-black-2022-12-14-00-20-01-utc-768x504.jpg 768w, https:\/\/ci-adec.com\/wp-content\/uploads\/2023\/06\/call-center-crm-or-customer-service-working-black-2022-12-14-00-20-01-utc-1536x1007.jpg 1536w, https:\/\/ci-adec.com\/wp-content\/uploads\/2023\/06\/call-center-crm-or-customer-service-working-black-2022-12-14-00-20-01-utc.jpg 1886w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-58122787 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58122787\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-7731c56b\" data-id=\"7731c56b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c477242 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6c477242\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"jki jki-ice-cream-solid\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Disponible pour vous<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c0bf98f elementor-widget elementor-widget-text-editor\" data-id=\"1c0bf98f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Nous sommes \u00e0 votre \u00e9coute pour toutes pr\u00e9occupations. N&rsquo;h\u00e9sitez \u00e0 prendre contact !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7f4b6901\" data-id=\"7f4b6901\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-57ea34a2 elementor-widget elementor-widget-jkit_heading\" data-id=\"57ea34a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jkit_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-heading  align-left align-tablet-center align-mobile-center jeg_module__1_6a1b40ec6d054\" ><div class=\"heading-section-title  display-inline-block\"><h2 class=\"heading-title translation-block\">Provide professional support to <span class=\"style-gradient\"><span>customers<\/span><\/span><\/h2><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2db763 elementor-widget elementor-widget-text-editor\" data-id=\"3a2db763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">In order to optimize the management of support requests and offer you better service, we have implemented a support ticket system. Each support request is assigned a unique ticket number, allowing you to track the progress of your request online as well as any unanswered responses.<\/span><\/p><p>We would like to inform you that we keep a complete archive and history of all your support requests. Please note that a valid email address is required to submit a ticket.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-df0ef21 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"df0ef21\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-b7acfd1\" data-id=\"b7acfd1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cf20213 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf20213\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-6a05d74\" data-id=\"6a05d74\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b347026 jkit-equal-height-disable elementor-widget elementor-widget-jkit_icon_box\" data-id=\"b347026\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jkit_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-icon-box icon-position-left elementor-animation- jeg_module__2_6a1b40ec70ab5\" ><div class=\"jkit-icon-box-wrapper hover-from-top\"><div class=\"icon-box icon-box-header elementor-animation-\"><div class=\"icon style-color\"><i aria-hidden=\"true\" class=\"jki jki-ticket-alt-solid\"><\/i><\/div><\/div><div class=\"icon-box icon-box-body\">\n                <h3 class=\"title\">New ticket<\/h3><p class=\"icon-box-description\">Please provide as much detail as possible so that we can best assist you. To update a ticket already submitted, please log in.<\/p><div class=\"icon-box-button\">\n                <div class=\"btn-wrapper icon-position-before\">\n                    <a href=\"https:\/\/reclamation.adec-ci.com\/open.php\" class=\"icon-box-link\" target=\"_blank\" aria-label=\"New\">New<\/a>\n                <\/div>\n            <\/div>\n            <\/div>\n            \n            <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-04b0519\" data-id=\"04b0519\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bf6279b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bf6279b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-909aa4c\" data-id=\"909aa4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-223ff61 jkit-equal-height-disable elementor-widget elementor-widget-jkit_icon_box\" data-id=\"223ff61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"jkit_icon_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div  class=\"jeg-elementor-kit jkit-icon-box icon-position-left elementor-animation- jeg_module__3_6a1b40ec71282\" ><div class=\"jkit-icon-box-wrapper hover-from-top\"><div class=\"icon-box icon-box-header elementor-animation-\"><div class=\"icon style-color\"><i aria-hidden=\"true\" class=\"jki jki-check-circle-solid\"><\/i><\/div><\/div><div class=\"icon-box icon-box-body\">\n                <h3 class=\"title\">V\u00e9rifier le statut d'un ticket<\/h3><p class=\"icon-box-description\">We provide archives and history of all your current and past support requests with responses.<\/p><div class=\"icon-box-button\">\n                <div class=\"btn-wrapper icon-position-before\">\n                    <a href=\"https:\/\/reclamation.adec-ci.com\/view.php\" class=\"icon-box-link\" target=\"_blank\" aria-label=\"Check\">Check<\/a>\n                <\/div>\n            <\/div>\n            <\/div>\n            \n            <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Assistance Rapide &amp; Efficace Disponible pour vous Nous sommes \u00e0 votre \u00e9coute pour toutes pr\u00e9occupations. N&rsquo;h\u00e9sitez \u00e0 prendre contact ! Fournir un soutien professionnel aux clients Dans le but d\u2019optimiser la gestion des demandes d\u2019assistance et de vous offrir un meilleur service, nous avons mis en place un syst\u00e8me de ticket d\u2019assistance. Chaque demande d\u2019assistance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-643","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ci-adec.com\/en\/wp-json\/wp\/v2\/pages\/643","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ci-adec.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ci-adec.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ci-adec.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ci-adec.com\/en\/wp-json\/wp\/v2\/comments?post=643"}],"version-history":[{"count":76,"href":"https:\/\/ci-adec.com\/en\/wp-json\/wp\/v2\/pages\/643\/revisions"}],"predecessor-version":[{"id":3696,"href":"https:\/\/ci-adec.com\/en\/wp-json\/wp\/v2\/pages\/643\/revisions\/3696"}],"wp:attachment":[{"href":"https:\/\/ci-adec.com\/en\/wp-json\/wp\/v2\/media?parent=643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}